After Tiantian express and Baishi express, Shentong express is not Jingdong’s brother any more. On July 24, JD released the notice on the adjustment of cooperative express delivery service in the seller’s forum, which mentioned that since the contracts between Jingdong open platform and several logistics carriers, including Shentong express, Guotong express, and Fengda, etc., have expired one after another, and they may not be able to select them in the system delivery list after August 31, so it is suggested that businesses switch to logistics carriers.
a number of businesses confirmed the news to Sina Technology. One of them said that he received a call from Jingdong official customer service at the beginning of this month and was told that the third-party merchants would not be able to send Shentong express through the backstage, but he only knew the result of the cancellation of the cooperation, but did not know the specific reason.
today, Jingdong open platform responded, saying that the cooperation with Shentong express had expired in June last year, and since then, the two sides have been constantly communicating on the issue of contract renewal. In the same period, Alibaba group became the actual major shareholder of Shentong express through strategic investment. Jingdong Logistics also proposed the cooperation demand of entering Alibaba’s e-commerce platform, which has not been responded to so far. “Based on the principle of fair, equal and win-win cooperation, JD and Shentong can not reach an agreement on the renewal of the contract, so they can only suspend cooperation. However, our cooperation door has always been open, and we look forward to looking forward to the future with Shentong and looking for new cooperation opportunities. ”
two key points: one is that the cooperation has expired, and the other is why the contract has not been renewed.
Sina technology verified with Alibaba about the request of Jingdong Logistics to settle in, but the latter did not respond. However, after the voice of Jingdong open platform, Shentong express also showed its attitude. Shentong said that after receiving feedback from merchants and outlets, business leaders have been keeping in touch with relevant responsible persons of Jingdong, but the problem has not been solved. “The other side said in the communication that this termination has nothing to do with the quality of service.”
Shen Tong believes that the behavior of Jingdong’s opening up the platform belongs to “abusing platform hegemony”, and calls on the other party to “take more responsibilities and responsibilities, and not deprive businesses of the right to choose for their own personal interests”. A Shentong insider described Jingdong as “only myself, no symbiosis.”. “Shentong is not the first express company to be suspended, let alone the last.” The source said.
in fact, as early as 2017, Jingdong stopped cooperating with Tiantian express and Baishi express successively, closed the service interface, and attributed the suspension to “poor comprehensive service quality and violation of platform rules”. At that time, Tiantian express publicly expressed its deep regret for the absurd reasons given by Jingdong. Whether it is daily express or Baishi express, all emphasize that Jingdong’s behavior has disturbed the market order.
this afternoon, the incident quickly erupted, and Jingdong responded that it was forbidden for sellers to use Shentong to deliver goods, and the topic was posted on Weibo hot search. In the comments, some users wrote, “I want to ask you, what logistics company does the business use to has the final say? Do businesses have no right to decide which logistics company to use? Isn’t this infringement?
Li Min, senior partner of Shanghai Hansheng law firm, said in an interview with sina technology that e-commerce logistics includes two levels of cooperation, one is the cooperation between merchants and express companies, the other is the cooperation between platforms and express companies, but the cooperation between platforms and express companies should not be the reason to restrict the cooperation between merchants and express companies. According to the “guidelines on standardizing the interconnection and sharing of express delivery and e-commerce data” issued by the State Post Office and the Ministry of Commerce, the operators of e-commerce platform shall not restrict the data interconnection and sharing to hinder the parties of e-commerce from freely choosing express delivery services. And the businesses settled in Jingdong platform have the right to operate freely, and have the right to choose which express company to cooperate with. Li Min believes that the suspension of Shentong express by Jingdong this time infringes on the choice of logistics companies, and will also affect the original cooperation between some businesses and Shentong express. “Whether it is the poor service quality before or the expiration of this contract, the impact on the merchants is the same, which limits the merchants’ right to choose.”
Chen Wenming, director of Zhejiang Xiaode law firm, also pointed out in an interview with sina technology that Jingdong platform has no right to force the termination of contracts between merchants and logistics enterprises. In fact, what logistics merchants choose to use has nothing to do with Jingdong platform. However, he also mentioned that if the purpose of Jingdong platform is to better serve consumers, it is reasonable to require merchants to switch logistics other than Shentong.
Chen Wenming told Sina technology that from the information disclosed, the cooperation between the two sides has expired, and there are still more than 50 logistics companies in Jingdong. Jingdong can not display the logistics tracking information of Shentong express. In order to better serve consumers, it is reasonable for businesses to switch other logistics carriers. But on the other hand, Alibaba Group has become the actual major shareholder of Shentong through strategic investment, while JD logistics failed to cooperate with Alibaba on logistics. “What is the purpose and motivation of Jingdong to stop using Shentong logistics because of this? If it is for the above reasons: the market competition between JD and Alibaba leads to the deprivation of merchants’ right of independent logistics choice, then it may be deemed as unfair competition, which violates the anti unfair competition law and seizes the competitive advantage of others by improper means.
Chen Wenming believes that this will damage the interests of bona fide operators and disrupt the market fair competition order. At the same time, it is also suspected of violating the relevant provisions of the “e-commerce law”: operators of e-commerce platforms are not allowed to use service agreements, trading rules, technology and other means to improve the transactions, transaction prices and transactions with other operators Impose unreasonable restrictions or attach unreasonable conditions.
However, although the future of official cooperation is unknown, many users have reported that they have experienced the logistics distribution of shopping on Taobao as Jingdong express, but there is no logistics change. When receiving the goods, it still shows that “the package is waiting for collection”. A Taobao merchant said that the logistics situation is not updated because Taobao and Jingdong express information are not shared, and users can search and query by express bill number.
according to public data, in March 2019, Alibaba invested 4.66 billion yuan in Shentong express, and obtained 14.65% equity of the other party by investing in its parent company. In July of the same year, Alibaba signed a share option agreement with Shentong express’s shareholders, which allowed Alibaba or its designated third party to acquire about 31.35% of the shares of the listed company held by the two largest shareholders of Shentong within three years. In addition, Alibaba also holds 33%, 9.89%, 8.7% and 2% shares of Baishi group, Yuantong, Zhongtong and Yunda respectively.
and JD is also promoting its franchise Express brand “Zhongyou express”, which is one of the more than 50 logistics carriers mentioned by Jingdong. According to its official website, Zhongyou express focuses on sinking market and economic business development, and its service products mainly focus on 3kg small pieces and e-commerce packages; its market positioning is to provide services for domestic e-commerce platforms, micro businesses and micro stores, new e-commerce, professional markets and retail investors. In June this year, Zhongyou express announced the full opening of Jiangsu, Zhejiang and Shanghai, and said that it would introduce more than 300 first-class franchisees in 2020.
competition is certainly all-round. But for users, the most important and most concerned is the service experience. Users said that no matter which side has the upper hand, they do not want to see a monopoly situation with a dominant one, because it will affect their own use. Some users lamented: “since it’s a dispute between platforms, it’s best to solve it by contract. Why involve consumers?” Unfortunately, consumers have never been outsiders. Chinese version of K-car: reading a10e design drawing exposure