In 2020, a global pandemic, anti racial protests within companies, electoral polarization, and ongoing threats from state and federal government investigations into antitrust and privacy will plunge Facebook into chaos. Between May and August, the media obtained 16 recordings of Facebook meetings and groups, as well as dozens of internal posts and screenshots. The recordings include the company’s weekly Q & A, “FYI live” meetings, etc. < / P > < p > from Zuckerberg’s weekly answers to Shirley Sandberg’s annual Q & a meeting with interns, these recordings record a company trying to surround itself with ideas. At a question and answer session on July 31, Zuckerberg acknowledged that internal criticism, the largest advertiser protest in the company’s history, and the threat of election officials around the world, and so on, made Facebook end the difficult summer of 2020 with a damaged brand image. < / P > < p > with tens of thousands of employees and more than 3 billion users, Zuckerberg now finds himself under pressure from all sides. Within the company, his weekly Q & A sessions are often filled with anger and dissatisfaction. Throughout the summer, Zuckerberg faced questions about the company’s friendly relationship with President trump; questions about the influence of conservative policy chief Joel Kaplan; and questions about the rise of white supremacy organizations on the platform. < / P > < p > Google terminated its weekly staff meeting in 2019 after a series of leaks. But on Facebook, staff meetings continue. At the beginning of this year, George Freud, Brena Taylor and other black people who died at the hands of the police, together with the “black life is life” campaign that swept across the country again in June, touched Facebook employees, who began to question whether their work had exacerbated racial inequality. Employees launched the first virtual strike in Facebook’s history after Zuckerberg decided not to delete president Trump’s controversial posts. < / P > < p > for the employees involved, the strike marks a public questioning of Facebook’s rights and responsibilities. While comments from Facebook’s most angry employees occasionally appear in the media, the internal questions are a mess: some criticize the company’s content policies and execution, worry about growing competitors, and a host of questions about the company’s adoption of a remote working model and how it affects employees’ careers. < / P > < p > can we build an isolated Facebook city? Before the question and answer session on July 31, an employee asked. For example, if you buy an island and everyone moves to work on that island? < / P > < p > “my God, in the long run, I don’t think it’s very good,” he replied, “I believe it’s a good thing to keep in touch with the rest of society.” < / P > < p > it happened on May 29. As protests against George Freud’s death spread rapidly in Minneapolis, President trump posted the infamous message on twitter, which read: ” If you dare to rob, you dare to shoot… ” The tweet was also posted on the president’s Facebook page. After a day of intense internal debate, Zuckerberg made the final decision: to leave the post and argue in a public statement that citizens have the right to know whether their country plans to take military action against them. President trump is happy to see such a decision. < / P > < p > but for employees who believe in Facebook’s democratization potential and its mission to make the world “more open and connected,” it’s a big betrayal. To be honest, if such content remains on our platform, I can’t believe that the leadership’s support for black people is from the heart, one employee wrote on the internal forum. < / P > < p > that Friday, Zuckerberg announced his decision to his employees and told them that he also hated the president’s remarks. But as Facebook’s chief executive, he needs to be neutral when it comes to implementing the company’s policies. And Facebook didn’t seem to indulge the president’s every move – three weeks later, Facebook quickly deleted 80 trump campaign ads that used Nazi images. Only, at the time, some Facebook employees directly regarded Zuckerberg’s decision as a failure. < / P > < p > but no matter what the company thinks, Facebook’s dogmatism in implementing its policies has upset some employees. On June 1st, hundreds of telecommuting employees launched a virtual strike, the most remarkable collective action in Facebook’s 16 years. < / P > < p > at the same time, more and more employees question the influence of conservative executives on company policy-making and implementation. A series of media reports have drawn attention to Joel Kaplan, vice president of global public policy at the company. Kaplan was George W. Bush’s policy adviser and deputy director of the office. In these media reports, Kaplan seems to be demonized, always intervening and preventing Facebook from taking actions that seem to be against conservatives. On June 18, Facebook employees asked Zuckerberg if they could talk to Kaplan directly: many felt that Kaplan had too much influence on our decisions. Can we involve him in the Q & a session to understand his responsibilities, influence and values? Zuckerberg said the company will strive to provide more information about the operation of its policy team. But he also refuted the view that Kaplan had an improper influence on the company, saying that Monica Bickert, the company’s head of policy management, played a more important role in the policy-making process. Some people think that Kaplan is incompetent because of his party relationship, but Zuckerberg is disgusted with this. < / P > < p > the controversy over Kaplan highlights the growing and seemingly intractable divide within Facebook between increasingly radical employee values and the values of the general public. < / P > < p > “I want people to know that most of the negative emotions we face come from people who are more conservative, who care about censorship,” Zuckerberg will answer employees at the end of the summer meeting. < / P > < p > obviously, it is unlikely to please both liberal employees and conservative users. However, just as the company was discussing this issue, Trump’s “dare to rob and dare to shoot” post has added fuel to the fire. Towards the end of June, the coalition of civil rights groups announced that it would start calling on advertisers to boycott Facebook from July 1. Coca Cola, Unilever, Verizon and Hershey all joined in. < / P > < p > however, while Facebook also holds virtual meetings with organizers to listen to their concerns, there is no financial pressure on the company’s executives. The data shows that Facebook can withstand attacks and win debates. At present, the question to be solved is whether the boycott will cause more costs. < / P > < p > when there are more than 3 billion users in the community, what is the “right thing” to serve the community? For years, activists, lawmakers, academics and journalists have been pressing Facebook to take more responsibility for its huge influence on public affairs. At the wrong time, one of the big challenges for Facebook to take responsibility is a two-year audit of Facebook’s impact on civil rights. The report comes at a time when advertisers’ resistance is accelerating. < p > < p > on July 7, the day before the audit report was released, Facebook held a general meeting to discuss the auditor’s findings and answer employee questions. Neither Zuckerberg nor Sandberg came forward, however. Instead, this time it’s Monica doswell, who is in charge of the strategic partnership of Facebook’s policy team. < / P > < p > “while today’s audit report is not specific to the current situation, it does help to develop a roadmap for some unique work and solve most problems,” dosenhower said in his opening remarks. She also said the audit report was very helpful for Facebook to re-examine its policies, but she also acknowledged that Facebook and its auditors were finally in a stalemate. < / P > < p > “in many ways, they don’t agree with our policy implementation decisions, such as voter repression and incitement to violence,” dorsenwell said. “Their views on these issues will not change easily.” < / P > < p > after half an hour of discussion, some employees began to get impatient. One employee posted that they had been defending their actions, rather than really discussing the results of the report and what changes we could make to overcome the problem. Ashley Finch, Facebook’s head of strategic planning, said the audit report itself covered many of the actions Facebook had taken and hoped employees could read it carefully and act accordingly. “Please read this audit report carefully if you can Let’s figure out what the auditors want and what we’re doing. Let’s incorporate these suggestions into our future plans As long as they are strategically aligned with what we are trying to do. ” < / P > < p > on the same day, in a Q & a session with interns, Sandberg pointed out that Facebook has been raising billions of dollars for philanthropy; Facebook is also an important tool for activists around the world. < / P > < p > “we don’t compete for rewards for these sports,” she said. “We never did. But the women who spoke up bravely in the me too movement, the people who spoke bravely in the “black life is life” movement, the brave people who organized the women’s March – they needed this tool. Everything is happening for a reason, which has never happened before. ” < / P > < p > “everyone knows it’s an important day,” she said. “We’re resisted by advertisers. We had a very important civil rights conference. We will release the civil rights audit report tomorrow. Another quarter is coming to an end. A lot of things are happening – and one of the most important things is to find the right people to grow with the company. ” < / P > < p > but employees don’t seem to buy into this logic. The audit report raises the question: can Facebook advance civil rights faster in the United States than trump, who often uses the platform to threaten protestors and undermine confidence in the legitimacy of elections? Executives are often asked by employees about Zuckerberg’s relationship with the president. < / P > < p > “I think I should be the most outspoken CEO in the country, and I disagree with the president on many things,” he said. “Whether it’s immigration policy – I think it’s not only unfair, it’s not good for the future of our country. When it comes to climate change, I think it’s a huge setback for the world to pull out of the Paris Agreement or something like that. I also find his divisive and inflammatory remarks very offensive. ” The boycott and campaign continued. But with August, Facebook is busy with another new test