The 20 Jin rice express purchased online was directly put in the express cabinet without calling. The fresh fruit bought didn’t see the message prompt. It broke down after a few days in the post station Have you ever had a similar experience? Recently, a number of consumers told sinonews Jingwei that they had encountered the situation that the couriers put the goods to the express cabinet without permission. < / P > < p > some consumers said: “complain, feel a small matter is not worth; do not complain and feel that their reasonable rights and interests have been violated, it is really inconvenient, very uncomfortable.” Mr. Xue, who lives in Fengtai District of Beijing, told China News Jingwei that he had encountered many times that couriers put items into express cabinets without being informed. Until a few days ago, I received a large item, and the courier couldn’t put it into the express cabinet. Mr. Liang, who lives in Chaoyang District of Beijing, also told China News Jingwei that he had encountered many times that the couriers left the items in the express cabinet without permission, and didn’t make a phone call, but only informed by SMS. < p > < p > Mr. Liang said that he had made a phone call to complain. The customer service personnel of the other party said that it was against the regulations for the courier to send the goods to the express cabinet without permission. He would immediately arrange the door-to-door delivery and hope to know Mr. Liang’s contact information and relevant demands. However, Mr. Liang believes that the matter is small and gives up pursuing responsibility for privacy concerns. < p > < p > previously, the consumer rights protection new media alliance and the Consumer Protection Commission of the Consumer Association jointly conducted a survey on the willingness of the intelligent express cabinet delivery service. The results showed that among the 38550 valid questionnaires collected, 67.6% of the consumers purchased online more than five times a month. More than 80% of the consumers have the demand of temporary delivery, 49.22% of the consumers do not accept the delivery after 19:00, 40.98% of the consumers have never received the call for advice on delivery, and more than half of the consumers have been refused to “deliver to the door”. < / P > < p > what should consumers do when they encounter similar things? Industry insiders told China News Jingwei reporters that at present, almost all express companies have established complaint mechanisms. If consumers choose to complain, express companies have corresponding punishment mechanisms for couriers, and they respond quickly; but in most cases, consumers choose to make peace for various reasons. < / P > < p > in fact, the measures for the management of intelligent express box delivery service implemented since October 2019 have made clear provisions for such incidents: enterprises using intelligent express boxes for express delivery shall obtain the consent of the addressee; if the recipient does not agree to use the smart express box for express delivery, the enterprise using the intelligent express box shall follow the name specified in the express service contract Address provides delivery service. When the sender delivers the articles, it is excepted that the intelligent express box is designated as the delivery address. < / P > < p > in addition, the measures also stipulates that the operating enterprises of intelligent express boxes shall set a reasonable storage period for Express items, and shall not charge the recipients during the storage period. In May this year, the China Consumer Association (hereinafter referred to as the China Consumer Association) also said in response to such incidents: “the smart express box service set up for consumers in the community should be included in the property service business scope of the community, and the service fee should not be charged separately within the reasonable storage period. For those who really need to use the smart express box service beyond the time limit, the charging standard should be determined It should be determined by referring to the management mode of public service price, but not simply through market-oriented mechanism. ” < / P > < p > why is it so difficult to express the last kilometer? Yang Daqing, an expert in the logistics industry, told Zhongxin Jingwei that in the past two years, the price war in the express industry has become increasingly fierce. In addition, the rise of various commercial costs has resulted in the increase of business scale of express franchise outlets without increasing profits, as well as the high mobility and high turnover rate of personnel in front-line outlets. Under the limited distribution manpower, some couriers are forced to deposit in the express cabinet in order to complete the signing rate. < / P > < p > “of course, there are also problems of nonstandard management, such as delivery into the cabinet without consulting customers. The essence is that the market environment has fallen into irrational competition due to the price war, and there is a lack of development support and lean management for the terminal outlets He added. According to CCTV finance and economics report, many couriers complain about the drop of delivery fee. A courier on the Internet said that in July this year, the cost of sending the tickets had dropped to 0.4 yuan / piece, and after deducting the SMS and telephone charges, it could only make complaints about 0.25 yuan. In the increasingly fierce “price war” in the industry, the workload and income of couriers are opposite to each other. < / P > < p > according to the above report, the price war reduces the receiving price at the source, while the receipt income, transfer fee and transportation cost are basically fixed, which will eventually reduce the remaining delivery fee. The two parts of the decrease are the profit source of the courier. < p > < p > according to the announcement of major express companies, express companies including Shentong express, Yuantong express, Yunda shares and Shunfeng Holding Co., Ltd. all had a year-on-year decline in single ticket revenue of express services in August this year. Taking Yunda shares as an example, in August this year, its express service revenue was 2.712 billion yuan, up 1.69% year-on-year; the business volume was 1.282 billion tickets, up 53.90% year-on-year; however, the express service single ticket decreased by 33.75% year-on-year, and the revenue was 2.12 yuan. Zhao Ping, vice president of the Research Institute of the China Council for the promotion of international trade (CCPIT), said that it is estimated that if the price of express tickets drops by more than 20%, the wages of couriers will drop by more than 10%. At the beginning of 2020, China Post Express News Agency released the report on career survey of express delivery employees in China in 2019. According to the report, 75.07% of couriers earn less than 5000 yuan a month, and 0.73% of them earn more than 10000 yuan a month. In China, 46.85% of express employees work 8-10 hours a day, 33.69% of them work 10-12 hours a day, and nearly 20% of them work more than 12 hours. < / P > < p > a logistics industry personage told Zhongxin Jingwei reporter that at present, the homogenization competition in the logistics industry is fierce, and express companies generally trade price for volume to pursue market share. In order to obtain scale effect and reduce the overall unit cost, price competition has become an important chip to gain market share. According to the Research Institute of China Merchants Bank, under the influence of the epidemic in the first half of this year, the price competition of express delivery industry was fierce, the price of single ticket dropped sharply, and the growth rate of business income was far less than the growth of business volume, which led to the decline of overall profitability of the industry. In particular, the profitability of Tongda Express has declined to varying degrees. Price competition and even price war in local areas not only drag down the revenue and profit performance of express giants, but also reduce the income of end franchise outlets and express younger brother, which has a certain impact on the stability of terminal network. < / P > < p > industry insiders predict that all express companies still need to make further efforts to encircle the market. Due to their strict assessment requirements for business volume growth, and the exploration of single ticket price limit to meet the demands of the low-end e-commerce market, the “price war” is still difficult to end in the short term. The revenue and profit of short-term express companies will continue to be under pressure, and it is necessary to continue to pay attention to the operating cash flow and cash reserves (financing channels and costs). The price war may lead to short-term business growth, but in the long run, whether express companies have core competitiveness depends on cost control and service quality, focusing on the medium and long-term cost performance and service evaluation of express companies. Global Tech