On December 22, the Consumer Council of Foshan City, Guangdong Province, sent a letter to Alibaba (China) Co., Ltd. in response to the complaint that Taobao online stores induced consumers to add personal wechat to conduct offline transactions and sell inferior goods. In late November, Foshan Consumer Council received a complaint from Ms. Qiao, a consumer, that she was induced by the customer service of “feicui YIZUN” Taobao online store to add personal wechat and pay 15000 yuan to customize a jadeite bracelet on the ground that she can better understand the product details by sending videos on wechat. < p > < p > Foshan consumer committee invited the law enforcement supervision section of Foshan market supervision administration, Nanhai Pingzhou jewelry Association, lawyers and media representatives to participate in the on-site mediation. Finally, after listening to the in-depth and detailed analysis of the staff of Foshan consumer committee, the operator proposed a solution that the jadeite Bracelet should be retained by consumers and returned to 7500 yuan, and said that they would take the initiative to communicate with consumers after the meeting. On November 21, Ms. Qiao, a consumer, sent a banner and a letter of thanks to Foshan consumer committee after receiving a refund through mediation. < / P > < p > it is reported that from March to November this year, Foshan Consumer Council received a number of complaints, reflecting that the online stores of “feicui YIZUN” and “Wenting jewelry store” in Alibaba’s Taobao platform repeatedly induced consumers to add personal wechat for offline transactions, and sold inferior goods with the intention of evading regulation. < / P > < p > Foshan consumer committee believes that both “feicui YIZUN” and “Wenting jewelry store” induce consumers to conduct offline transactions through wechat and infringe upon the legitimate rights and interests of consumers. Among them, “feicui YIZUN” online store is registered as a natural person. The sales data of the online store shows that it does not comply with Article 10 of the e-commerce law of the people’s Republic of China and does not need to register as a market subject, but the operator has not registered as a market subject. Another “Wenting jewelry store” online store registered as a legal person, but the operator did not publicize the business license and other information in a prominent position on the front page of its online store. < / P > < p > in order to avoid the recurrence of similar situations and earnestly perform the legal public welfare duty of protecting the legitimate rights and interests of consumers, Foshan consumer committee issued a public advisory letter to Alibaba, suggesting Alibaba to earnestly perform its legal obligations in accordance with the “e-commerce law” and other relevant laws and regulations. < / P > < p > firstly, the e-commerce platform should fulfill the platform prompt obligation, remind and urge the operators who have not registered as market entities to register according to law as soon as possible, and establish a perfect operator subject file management system; secondly, implement the advertising subject responsibility, establish and improve the platform advertising business management system, and check the relevant e-commerce operators’ advertising certification documents according to the regulations Finally, we should establish a punishment mechanism for violation of rules and regulations. For those operators in the platform who violate the principle of good faith, induce consumers to trade offline and infringe upon consumers’ legitimate rights and interests, we should establish a corresponding punishment mechanism for violation of rules and regulations, and use the platform notice, announcement and other means to notify the operators of violation of rules and regulations. On the 22nd, Foshan Consumer Council sent a letter to Alibaba (China) Co., Ltd. in response to the complaint that Taobao online stores induced consumers to add personal wechat for offline transactions and sell inferior goods. < / P > < p > in this regard, Xiaobian reminds the majority of consumers not to turn the online shopping platform transactions into any form of offline or personal transactions for the sake of being cheap, which leads to passive rights protection in the later stage. If offline transaction is selected under special circumstances, consumers should always be vigilant, review the seller’s qualification, and try to choose installment or cod. Global Tech

By ibmwl