As an official platform for enterprises to face the public, the official website is not only used to display the latest products and release marketing information, but also the first channel for consumers to obtain technical support. Take Apple’s official website of China as an example. In addition to displaying product lines such as MAC, iPad and iPhone, the banner at the top also includes “technical support” on the far right. This page is an official technical support tool for consumers. You can find corresponding solutions according to product categories or service categories. < / P > < p > in addition, public information for developers or businesses often contains many unknown “secrets” about Apple. If you often encounter problems with the product, the utility collected from Apple’s official website in this article may save you a lot of retrieval work. < / P > < p > although Apple’s hardware products strive to be perfect, they will inevitably encounter design defects or dysfunction that cannot be solved by OTA upgrade. At this time, the products need to be recalled or repaired. < / P > < p > Apple service plan provides query services including replacement plan, repair expansion plan and recall plan. The latest case is airpods Pro service plan for voice problems. < / P > < p > if your product fails in the process of use, you can first go to the “Apple service plan” page to confirm whether it belongs to one of the cases. If it meets the requirements, you can obtain free repair or product replacement service from Apple store or authorized service provider. < / P > < p > in this page, you can enter the serial number and verification code of the product to query the warranty status and whether it meets the conditions for purchasing additional AppleCare warranty service. < / P > < p > sometimes when icloud fails to load or other apple services are unavailable, it may not be your network problem, it may be Apple server failure. < / P > < p > this page can query the server status of various apple services. Services that have recently had problems will display details via hyperlinks, with the status of “resolved issues” appended to the services that have been affected. Click a hyperlink to pop up a window showing the current status, the time of the last problem, the number of users affected and the impact of the problem on users. < / P > < p > although Apple’s products are highly recognizable, there are still individual models with similar designs. For example, it may be difficult for many non digital enthusiasts to distinguish between iPhone 4 and iPhone 4S. < / P > < p > on this page, you can get the help of the content purchased through the app store, detailed to each verified order, and at the same time, you can launch refund requests and report quality problems for different orders. However, it should be noted that malicious refund is an illegal operation. In serious cases, it may be blocked, and if the refund frequency is too many, it will lead to the failure of subsequent refund application. < / P > < p > this is Apple’s open design criteria for third-party accessory manufacturers, which specifies the accessory design standards for different apple products in detail, and even includes the equipment size drawings of different apple products. These engineering drawings show more information not disclosed on Apple’s official website. For example, many people think that the thickness of the screen border of this year’s iPhone 12 series is the same as that of last year’s iPhone 11 series. However, by consulting these device size drawings, we can see that the screen border of this year’s iPhone 12 series is 3.47mm, which is 4.45mm of that of last year’s iPhone 11 Pro Series It’s a lot narrower. Global Tech