In the first three quarters, China’s 12315 platform received 21900 complaints about “live broadcast”, a year-on-year increase of 479.60%, of which the demand for “live broadcast with goods” accounted for nearly 60%. Recently, the State Administration of market supervision released the statistical data of the first three quarters of 2020 of the national 12315 platform. In the first three quarters of this year, the national market regulatory authorities made full use of the national 12315 platform to receive 12.1178 million complaints and inquiries from consumers, and recovered 2.229 billion yuan of economic losses for consumers, with a year-on-year increase of 72.44% (according to the statistics of consumers directly filling in the 12315 platform in the first three quarters of 2019 and the first three quarters of 2020). The State Administration of market supervision pointed out that on August 31, 2019, the national 12315 platform was officially put into operation, and the original industrial and commercial 12315, quality inspection 12365, food and drug 12331, price 12358 and intellectual property 12330 were all integrated into the 12315 hotline and platform. As of September 30 this year, the number of visits to the 12315 platform has reached 84.4474 million, with a total of 3.51 million registered consumers and 87400 market regulators. 285 telephone institutions in 24 provinces (districts and cities) have unified access to the national 12315 platform. < p > < p > according to the State Administration of market supervision, through the national 12315 platform, consumers can submit their appeals to the market regulatory authorities anytime, anywhere, choose to negotiate directly with the enterprises that have settled in the platform, check the progress of the appeal processing at the first time, and evaluate and feedback the mediation and negotiation situation. Up to now, there have been 3.375 million online dispute resolution mechanisms settled with consumers, and 1.235 million disputes have been settled through online consultation. After the integration, new businesses such as product quality, food safety, price, medicine, cosmetics, medical devices and intellectual property rights accounted for more than 30% of the total number of complaints, and the integration of five lines into one was gradually effective. < p > < p > service complaints are growing rapidly. A total of 951700 service complaints were accepted, with a year-on-year increase of 103.1%, accounting for 40.27% of the total number of complaints received. < p > < p > online shopping demand increased. A total of 1.4672 million online shopping complaints were received, accounting for 31.85% of the total number of complaints. The first three quarters of this year saw a year-on-year increase of 42.4%, mainly concentrated in the eastern economically developed regions. There are a large number of complaints in emerging industries. Among the top 100 complaint reporting enterprises, online retail companies accounted for the highest proportion (26%), followed by tourism companies, including offline travel agencies and online tourism platforms, accounting for 12%. < p > < p > ranked first in terms of advertising problems. Affected by the business expansion and channel expansion after the integration, all kinds of problems increased significantly compared with the same period last year. Advertising problems ranked first, with a total of 1.5238 million complaints. The second is fake and shoddy, after-sale service, contract, price, food, false propaganda, infringement of consumers’ rights and interests. < p > < p > large consumption complaints increased. The average dispute amount of each complaint increased by 81.08% year on year. Consumer complaints involving housing, social services, media services, housing decoration services and means of transport have a high amount of dispute. < / P > < p > the problem of carrying goods with live broadcast is frequent. In the first three quarters, China’s 12315 platform received 21900 complaints about “live broadcast”, a year-on-year increase of 479.60%, of which the demand for “live broadcast with goods” accounted for nearly 60%. The demands of “live broadcast” mainly focus on jewelry, clothing, shoes and hats, household goods and so on. The top five enterprises in terms of the number of complaints and reports related to “live broadcast” were all the top five e-commerce platforms and short video platforms, accounting for 11.81% of the total demands of “live broadcast”. The national 12315 platform has also played an important role in helping the overall situation of epidemic prevention and control, according to the General Administration of market supervision. Since the outbreak of novel coronavirus pneumonia, the market supervision administration has conscientiously implemented the decision and deployment of the Party Central Committee and the State Council, and promptly directed the market supervision departments in all regions to unimpede complaints and reporting channels, and speeded up the work flow on the whole, and promptly handled complaints and reports related to epidemic prevention and control. From January 20 to September 30, China’s 12315 platform received a total of 1.1899 million complaints, reports and consultations on wildlife, medical protective equipment, and livelihood commodities. A total of 1.7111 million complaints, reports and consultations were completed, and 74.152 million yuan of economic losses were recovered for consumers. Global Tech

By ibmwl