According to an intranet tool and reports left on the open Internet, Amazon is monitoring conversations with Amazon flex drivers in dozens of private Facebook groups in the United States, the UK and Spain. According to documents left on the web, Amazon employees are regularly getting reports about their flex drivers’ social media posts on nominally private web pages and using them to diagnose problems and monitor, for example, drivers “plan to make any strikes or protests against Amazon.”. < p > < p > among the documents left online is a file called & quot; social media monitoring & quot;, which lists the closed Facebook groups and websites of Amazon flex drivers around the world, as well as the open flex driver subreddits, as well as the twitter keyword “Amazon flex.”. Forty three of these Facebook groups are run by drivers from different cities in the United States. < / P > < p > “during social media, the following social forums mentioned in the table will be monitored.” The document says. Dozens of Facebook groups monitored include “Los Angeles Amazon flex driver”, “Amazon flex driver”, “suspended Amazon driver” and so on. < / P > < p > Amazon seems to require employees to keep this monitoring confidential. “Information about different posts reported from various social forums is confidential,” said a login page included in the document. Do not share without proper certification. Most of the post / comment screenshots on the site come from closed Facebook groups. If it falls within the scope of any of our delivery partners, it will have an adverse impact. Do not share without proper certification. ” (the full list of monitored social media pages is embedded below. )< / P > < p > according to a document on the website called “social listening SOP”, these posts are monitored by something called “Publicizing and operating social listening teams.”. According to the document, people listening to the team should “capture Posts written by Amazon flex drivers (known as & quot; delivery partner & quot; or & quot; DP & quot;), categorize them, investigate them (or tag them for investigation), and add them to the report. < / P > < p > posts can be monitored in real time on live tools and can be divided into dozens of different categories, including “application problems”, “media coverage”, “marketing”, “DP feedback”, etc. Each of these categories has further subcategories, becoming more specific, referring to the problems that drivers may face, such as dealing with a non compliant customer, an ineffective Amazon support staff, apps and GPS issues, and dozens of other issues. < p > < p > according to the file, Amazon is systematically monitoring, classifying and analyzing the nominally private social media pages used by their flex drivers, independent contractors who deliver packages and groceries to Amazon and whole foods supermarkets in more than 50 cities in the United States and several other countries. These employees use their own vehicles. As an independent contractor, Amazon flex drivers are not entitled to medical benefits, sick pay, overtime, worker compensation or other benefits guaranteed by Amazon employees. Amazon also relies on contract workers employed by small companies, so-called delivery service partners, to deliver packages. < / P > < p > workers in the “casual economy” who work for many companies have used private Facebook groups to organize labor action and strikes in large, unrelated work teams. < / P > < p > the questions raised by the drivers will be compiled into reports detailing the specific posts and actions of Amazon, which will be delivered to some Amazon employees. Some posts will be & quot; upgraded & quot; to teams and Amazon leadership to study. According to the reports left on the Internet, most of the problems seem to be to track the problems that have occurred in the app or Amazon flex project so that Amazon can solve them. For example, a flex driver posted that they were asked to deliver packages on two different continents. This post was captured by the tool and reported to flex leadership. < / P > < p > but other posts identify negative media articles posted by flex workers, drivers’ complaints, and the perceived emotions of their posts (& quot; positive & quot; or & quot; complaints & quot;). Possible categories of Posts Amazon would like to know include news articles from warehouse employees complaining about poor working conditions, strikes / protests. DP plans to carry out any strike or protest against Amazon & quot; and a category called & quot; DP contacted by researchers — DP contacted by researchers due to project / paper. Other categories are designed to identify posts by workers complaining about Amazon taking their tips and any robot or system Games drivers use to get more shifts. < / P > < p > & quot; (delivery partners) keep mentioning their unhappiness around block rates and price spikes, according to a report. An analysis in another report points out that drivers are unhappy that they no longer get as many & quot; blocks & quot; or delivery shifts as possible. People are complaining about not receiving blocks, the report said. &Many people think that since the holiday, the number of blocks has decreased and the amount has been taken away by the white van. They confirmed it by asking the station staff. There are also a few people who think that not all stations have noticed the reduction of the discount. Some will definitely be affected, while others will only work normally. &Quot; < / P > < p > other posts that were captured and considered noteworthy were a tweet sharing a splinter news article entitled “&ා Amazon flex drivers say we are treated like animals,” and a Facebook post about an article on Fox 5 Atlanta about an Amazon delivery truck driver being held at gunpoint. < / P > < p > “DP is pleased to release his good experience with the program on his first route ever,” said another report. “DP has a negative post on Amazon GPS / maps,” another report said. < / P > < p > the domain name currently pointing to the Amazon panel is registered by a person who is also listed as the contact person for a business in India. This person didn’t respond to email requests for comments. The site’s archives show that, until at least February this year, it displayed pages advertising for an entertainment company. It’s not clear why this particular domain name was wrongly pointed to the Amazon panel at the time of writing this article, or because it was used by people associated with the panel itself. < / P > < p > however, it is clear that this panel and report are directly related to Amazon. The tool has an & quot; owner & quot; page that explains who works on the team and their internal Amazon chat handle. It also has pictures of the team working and their names. Motherboard is able to cross reference photos and names of several people listed on the owners page with their LinkedIn pages and other public photos. According to their LinkedIn page, many of the employees working on the job are current corporate employees at Amazon’s Seattle headquarters, while others work for Amazon in India. < / P > < p > when Amazon was contacted and showed the tool, an Amazon spokesperson did not immediately comment. The Facebook group administrator and several drivers mentioned in the report did not immediately respond to requests for comment. Amazon is looking for two analysts from the company’s internal organization, motherboard said on Tuesday. One of the job ads said the company needed an analyst who could focus on sensitive and confidential topics, “including labor organization threats against companies.”. Although other threats are mentioned in the two lists, they are mainly focused on “organized labor” and mentioned many times. According to Amazon’s own recruitment portal, one of the recruitment messages has been online since January this year. < / P > < p > the company deleted the information from its portal after foreign media reported on the recruitment, and a spokesman said, “the recruitment information is not an accurate description of the role – it is wrong and has been corrected later.” Global Tech