But on the afternoon of the 20th, he received a refund notice from the hornet’s nest, saying that the travel agency had already refunded his order by 30% (about 1186 yuan). < / P > < p > on October 20, the surging news reporter contacted the Tibet Nalan travel agency, which organized the group tour. A relevant person in charge of the travel agency said, “this year there are especially many people. Our travel agencies and charter companies are short of manpower, and the hotel can’t book them. This kind of behavior makes tourists experience bad.”. < / P > < p > in fact, according to Ma honeycomb website, this tourism product is provided by Sichuan Silu international travel agency, and Nalan travel agency is one of the local cooperatives of Silu international travel agency. On October 20, Wang Feng found that the group tour products they had purchased had been removed from the shelves on the platform of mafengwo, and the relevant negative comments were also deleted. However, he found that Silu travel agency also has another group tour product with the same route on the platform of hornet nest, which is currently rated as highly praised (5 points). < / P > < p > on the same day, a customer service personnel of mafengwo platform said that if a business asks tourists not to make negative comments or negative comments, this behavior is illegal. If the situation is true, Ma Fengwo’s professional team will punish the business accordingly. However, the off shelves and on shelves of products are mainly business behaviors, and the platform cannot interfere. < p > < p > as early as a month before the National Day holiday, Wang Feng began to choose products for the National Day holiday. After comparison, he chose a 4.9-point “Tibet panoramic loop 7-day pure play 12 person group” on the platform of mafengwo. The tour fee was 4080 yuan per person (excluding round-trip tickets). < / P > < p > on the platform of mafengwo, the product claims to be ranked No.1 in the collection of “Tibet’s best-selling goods” and is positioned as “delicate small group”. “At that time, we didn’t think it was expensive at all. We thought it was a high score, and we said it was a small group trip and customized routes. We thought it would be a lot easier during the national day.” Wang Feng said that what he didn’t expect was that all kinds of unhappiness began before the dough was sent out. “We arrived in Lhasa by ourselves on September 30. We didn’t receive the meeting place and time of the next day from the travel agency at 10:00 p.m. on that day, and tourists were required to go to the junction point at their own expense, which was not in line with the previous introduction to pick up the downtown Hotel.” Wang Feng said that after the first day of gathering, he should have applied for a border permit and then went to the Yarlung Zangbo Grand Canyon. However, after receiving the tourists, the driver took them to a gas station, saying that they needed to wait for another vehicle. During this period, some tourists asked the driver and found that the driver had no idea of the journey in the next seven days. He was temporarily informed to pick up the person the night before. He was not an employee of the travel agency. < / P > < p > “when we reported the group in mafengwo, Sichuan Silu International Travel Agency provided services. After asking the driver, we learned that Silu travel agency had outsourced to Nalan travel agency in Tibet, and Nalan travel agency contracted us to a charter company. The company was short of manpower, so we temporarily got a driver to meet us.” Wang Feng said that after waiting at the gas station for nearly a morning, a team of 12 people from another car also arrived, and then the driver sent the tourists to a service area, saying that due to the unclear route and no relevant information, they need to continue to wait for the third car. < p > < p > on the afternoon of the 20th, the surging news reporter asked Sichuan Silu international travel agency as a tourist. The staff of the travel agency said that all the routes in Tibet were carried out by the local agencies in Lhasa, and Tibet Nalan travel agency was one of the cooperative agencies of Silu travel agency. The relevant person in charge of Nalan travel agency also confirmed that the agency undertakes the local service of travel agencies. Silu travel agency is one of its partners. If there is any problem during the journey, Nalan travel agency will be responsible for it. Wang Feng said that during the waiting period, tourists offered meal service, but the driver said that he had not received any meal notice, and the travel agency did not provide meal funds. “We called Nalan travel agency, and they said that we should make a cushion and supply us at the end of the trip according to the standard of 30 yuan per person.” < p > < p > according to Wang Feng’s description, it was only after 2:00 p.m. that the three cars assembled in a hurry to go to the first scenic spot. A small group tour of 12 people turned into a tour of 36 people. Originally, he thought that the future trip could continue normally, but since then, problems still occur frequently. < / P > < p > “we were asked about the hotel where the driver stayed for the night, and the driver said that he was not clear and had no reservation. We immediately contacted Nalan travel agency. The travel agency told the driver to book it immediately, but it was national day. How could we book it? ” Wang Feng said that the driver took the tourists to a relatively humble hotel that night, saying that they needed to sleep in a “multi person Datong shop” because they could not book the standard room. The tourists objected on the spot, “according to the introduction of the group tour, we stayed in comfortable hotel standard rooms, which are now seriously degraded.”. However, if they make a reservation with another hotel, they will only be able to make a compensation according to the standard of 200 yuan per room. Wang Feng said that in the subsequent trip, because the driver was not familiar with the route and the early delay was too long, many scenic spots had been closed and had to cancel the tour. When I went to the Mount Everest viewing platform, I didn’t apply for the border guard card well and the driver was not experienced enough. As a result, the border guard card took half a day to complete and missed the sunset of Mount Everest viewing platform. In addition, many meals were paid by tourists themselves. For many times, tourists were still searching for Hotels with cars because of not booking hotels in advance. “One night in Namco, we wanted to stay in camp hotels, but when the places were fully reserved, the driver went everywhere to communicate. At that time, it was very cold at that time, we froze in the car and waited for more than 11 o’clock to find a room.” Wang Feng also said that in another 12 passenger medium-sized bus, due to the lack of detailed inspection before the trip, the vehicle stalled several times and repaired twice in the 7-day journey, which seriously delayed the tourists’ journey. Wang Feng said that during the travel process, the tourists reported the situation with the wasp nest platform for many times, and the result of communication was that “they will feedback with the travel agency”, without any response and solution. < / P > < p > “after the trip, we communicated with Nalan travel agency, asked them to give us a statement, and contacted the consumer association to reflect the situation, because it was too bad.” Wang Feng said that after negotiation, Nalan travel agency is willing to compensate tourists by 500 yuan per person, and then refund 30% (about 1186 yuan) per person, but requires tourists “not to make any negative comments or bad comments on the Internet.”. The treatment was opposed by tourists. < p > < p > after that, tourists contacted the customer service personnel of mafengwo platform for many times, and the customer service personnel asked the tourists to provide relevant photo evidence and send them to the designated email address. However, Wang Feng said that after sending the e-mail, there was no more below: “we originally chose to buy travel products on their platform out of trust in the hornet nest platform, but no one dealt with the problems after they appeared.” Wang Feng told surging news that after several unsuccessful negotiations with Nalan travel agency, the staff of the travel agency met tourists in the group and said, “don’t you know the hard environment?”? Can’t it be overcome? Didn’t you prepare yourself Do you want us to make full compensation for all of you who are here to make a fuss? ” In this regard, Wang Feng believes that the amount of compensation is not the key point, but we can’t understand the “deletion of bad comments.” when we choose a travel product, we will see how the evaluation is. Now this kind of experience is not allowed to comment on the real situation, and there will be more victims < p > < p > on October 20, Wang Feng found that the following group game products they had purchased had been removed from the shelves on the mafengwo platform, and his comments were also deleted after they were removed from the shelves. At the same time, he found that Silu travel agency also had another group tour product with the same route on the platform of mafengwo. At present, the evaluation is full of praise (5 points). < p > < p > on the afternoon of the 20th, Wang Feng suddenly received a refund notice from the platform of mafengwo, saying that Silu travel agency had already refunded his order with a refund of 30% (about 1186 yuan). For the behavior, Wang Feng is very angry, “we did not receive any communication and notice, so was forced to refund.”. In view of the above situation, on October 20, the surging news reporter contacted Tibet Nalan travel agency. A relevant person in charge of the travel agency said that it had reached an agreement with consumers to refund 30%. For Wang Feng and others, the person in charge explained that there were too many tourists in Tibet during the National Day this year, which was in short supply. “This year, there are especially many people this year. It may be due to the impact of the epidemic situation that our travel agencies and taxi companies are short of manpower, and the hotels are not available. This kind of behavior makes tourists experience bad.”. He said that in normal times, there has never been such a dispute among tourists. < / P > < p > on the same day, a customer service staff member of the mafengwo platform responded to the issue with surging news, saying that the specific situation should be solved through negotiation between the travel agency and the tourists, and the refund of the platform was also based on the requirements of the travel agency. < p > < p > Customer Service said that if the business requires tourists not to make negative comments or negative comments, this behavior is illegal. If the situation is true, Ma honeycomb has a professional team will make corresponding punishment to the business. The customer service also said that hornet’s nest will not prevent any customers from making positive or negative comments on the products, “what we want is the real evaluation of the customers.”. However, it is not possible to interfere with the product on the shelf or off the shelf. < / P > < p > for a group of 12 to 36 people, the customer service said that if the tourists encounter the situation of forced group formation, the guests will give feedback when the incident occurs, and Ma Fenghuang will contact the merchants to assist in communication and help the guests change their vehicles. If the coordination fails, feed back to the supervisor to help the guest verify whether there is a corresponding compensation plan. If it is the situation that the tourists’ itinerary has ended in the above-mentioned reports, they will verify the situation with the guests and businesses. If the situation is true, Ma Fenghuang and the merchants shall bear their respective responsibilities, and communicate with the guests to make a compensation plan. Apple extends AppleCare + purchase period: users can decide within 60 days

By ibmwl