Nowadays, the convenience of online shopping is recognized by many people, from daily necessities to household appliances, decoration and other large goods, online shopping platform has everything. However, while enjoying the convenience, some consumers also encounter the trouble of returning and exchanging goods. Due to the increase in transportation costs, it seems that the goods are much cheaper than the physical stores. Once the goods are returned and exchanged, the freight of some goods is more expensive than the price of the goods themselves. Both the buyer and the seller are not willing to face the expensive freight. < / P > < p > then, who should bear the high freight of online shopping for large goods? Some experts suggest that platforms and businesses should actively provide freight insurance for consumers to avoid freight disputes caused by large goods return. < / P > < p > < p > “double 11” promotion has been over for more than a week, “return” has become a hot topic, some netizens even ridiculed their “balance payer” into “refund person”. < / P > < p > with the implementation of “7-day no reason return” in online shopping, it is no longer difficult to return goods. However, some consumers who buy large online products encounter another problem: although they can return goods, the return freight is very high, and sometimes the freight is even more expensive than the price of the goods. Ms. Zhang, who lives in Chaoyang District of Beijing, recently encountered this problem. During this year’s “double 11” period, Ms. Zhang spent more than 3000 yuan on an e-commerce platform to buy a smart toilet. Originally, she thought that the smart toilet has heating function, so it is suitable for use in winter. Unexpectedly, in the installation process, the installation master went to her home to measure the water pressure, but pointed out that the water pressure in her house did not meet the requirements, so it was impossible to install this kind of intelligent toilet without water tank, and only a smart toilet with water tank could be replaced. < / P > < p > “when I bought it, I thought the intelligent toilet with water tank was not good-looking, so I bought this kind of intelligent toilet without water tank. But when I bought it, I didn’t see any water pressure requirements on the page. ” Ms. Zhang said. < / P > < p > so Ms. Zhang contacted the platform merchants to exchange the goods, but the merchants said that if the goods were returned and replaced for non quality reasons, Ms. Zhang should bear the freight of the returned goods. Since Ms. Zhang didn’t buy freight insurance at that time, she calculated that the smart toilet weighed about 50 kg. If it was transported from Beijing to Guangzhou, it would cost nearly 250 yuan. However, in Ms. Zhang’s opinion, the freight should not be paid by her, because she didn’t see a significant merchant prompt on the front page of the toilet purchase page because of such important information. It was only after this problem that she saw a reminder at the bottom of the “details” column that “in order to avoid unnecessary returns, please measure the water pressure and water volume first”. < / P > < p > “if this reminder is prominently prompted on the home page, I must test it first. Now we delay the use, not to say, but also to bear so much freight. ” Ms. Zhang said. < / P > < p > “this style of ceramic tiles cost about 2000 yuan to buy in a physical store. At that time, I felt that it was much cheaper than the physical store, and the appearance was very special, so I bought it.” Mr. Wang said that he bought more than 40 tiles, which cost about 1000 yuan. In addition, he paid 600 yuan for freight. < / P > < p > “but after the arrival of the goods, the decoration Master said that the tile I bought was not flat enough and uneven, so it could not be used.” Mr. Wang told reporters, so he contacted the seller to return the goods. The seller said they could return the goods, but the freight should be borne by themselves. < / P > < p > “these tiles are only a little more than 1000 yuan in total, but if they are returned, the round-trip freight will cost 1200 yuan, which is more expensive than the goods themselves. If they are not returned, it is useless to keep them, and the loss will be even greater. So I find the platform customer service complaints, want to use quality unqualified let the seller compensate. However, the seller actually took out a quality inspection report, saying that the flatness was within the error range, and the platform customer service finally rejected my complaint. ” Mr. Wang said. In the end, Mr. Wang gave up the return because he was so angry that he also wanted to remind other buyers. Mr. Wang sent a bad comment on the product evaluation column on the platform, which was supported by an illustration. Who knows that night received a call from the seller, let him withdraw the bad comments, give back 150 yuan red envelope. But Mr. Wang refused. < / P > < p > in view of the problem of return freight of large commodities, the relevant person in charge of Zhejiang Consumer Protection Commission told reporters that in the case that consumers did not purchase freight insurance and the seller did not give freight insurance, if the seller was determined to be responsible for the seller’s liability (such as the quality of the goods, etc.), the round-trip freight should be borne by the seller. If the buyer is responsible (such as dislike, inappropriate, etc.), the buyer is required to bear the return freight. < p > < p > according to the third paragraph of Article 23 of the law on the protection of consumers’ rights and interests, if consumers find defects and disputes within six months from the date of acceptance of goods or services provided by operators, such as motor vehicles, computers, television sets, refrigerators, air conditioners, washing machines and other durable goods or services, the operators shall bear the burden of proof for the defects. However, Li Bin, a lawyer from the lawyer group of the Chinese Consumer Association, told reporters that the law did not specify whether the way for the operators to provide evidence was to issue a test report by the product after-sales maintenance department or the technical department of the factory, or sent by the operator to a legal testing agency for testing. As a result, businesses use their own testing lines to “talk to themselves” and make consumers in a passive position in safeguarding their rights 。 “Take Mr. Wang as an example, the seller took out a quality inspection report and said that the quality of the goods was up to standard. If Mr. Wang wants to prove that it is not suitable, he still has to find a testing agency for identification, which is more troublesome.” For this reason, Li Bin suggested that consumers should carefully read the product introduction, consumer evaluation information or purchase freight insurance when purchasing large goods. At the same time, it is suggested that platforms and businesses should actively provide freight insurance for consumers to avoid freight disputes caused by large goods return. Spontaneous combustion at a Guangzhou Motor vehicle intersection and other traffic lights in Shenzhen

By ibmwl